Skip to content
RETURN POLICY
RETURN TIME
Please submit your return request within 14 days of your package being delivered, 28 days for international customer.
RETURN COST
Customers are responsible for shipping costs, customs, and taxes fees.
PROCESSING TIME
It usually takes 1-3 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be returned to the original payment account within 1-3 business days of being processed.
THE RETURNED ITEMS WILL NOT BE ACCEPTED IN THE FOLLOWING CASES
① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash mark and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable;
⑥ Goods beyond the after-sales service time;
⑦ Please write down your email information and order number on paper and send it to us, otherwise, the refund process will be impacted.
If any of the above situations occur, the items will be returned to you at an additional cost.
Notes:
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.
