This website is operated by LOONGTOWN UK LTD T/A LOVE SUNSHINE. Throughout the site, the terms refer to LOVE SUNSHINE. LOVE SUNSHINE operates this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Our register office at 39D Broughton Street, Manchester, United Kingdom. M8 8LZ
Our registered VAT number is: 204035170
This page tells you the legal terms and conditions on which we sell any items on the Site to you. Please note these Terms only apply to the purchase of Items on the Site. Purchase of LOVE SUNSHINE items from any other source will be governed by the terms and conditions applicable at that relevant source. Please note that promotions and offers available for purchases on the Site may not be available for purchases through other sources and vice versa.
Please read these Terms carefully and make sure that you understand them before ordering any Items from the Sites. Please note that before placing an order you will be asked to agree to these Terms. By placing an order you confirm your acceptance of these Terms.
The Order Process
Our shopping pages will automatically take you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order. We then send you an email that confirms that the Items have been despatched as a “Despatch Confirmation”.
This email can take up to 24 hours to reach you, if you haven’t received it after this period please check your spam folder as at times it can be found in there. If you still have not received your confirmation please email us at email@example.com and we will make sure we resend you your confirmation.
Please note that Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
Products on Site
The images of the Items on the Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display reflect the colour of the Items. Your Items may vary slightly from those images.
All sizes and measurements of Items are approximate, however we do make every effort to ensure they are accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an Item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which we may decide.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
Unfortunately we are not able to ship to PO boxes.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, your parcel may be returned to us by our courier. If so, you will then be recharged for resending your order. We are not obliged to resend the order at our expense. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email firstname.lastname@example.org as soon as possible.
If an order is returned to us as a result of an incorrect address or a customer’s refusal to accept the delivery/ failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs to resend the order. We charge £5.10 to resend via Recorded delivery.
We are unable to leave your delivery in an agreed safe place, parcels that require a signature will need to be signed for upon receipt at the delivery address.
Unfortunately orders cannot be collected from our warehouse.
Ethical Code Of Conduct
Factory Code Of Conduct
When customers buy our goods they must be sure that they have been produced under acceptable conditions. That means the goods must have been produced:
• Lawfully, through fair and honest dealing;
• Without exploiting the people who made them;
• In decent working conditions; and
• Without damaging the environment.
This code applies to the supplier, manufacturer or any other person involved in supplying goods to our companies. We have asked you to follow this code. The code is backed up by a process of self-evaluation and independent inspections to make sure you keep to it. The code is designed to be fair, achievable, and easy to check, and to promote the ongoing development of our suppliers. It is based on International Labour Organisation (ILO) conventions and recommendations. The goods must be made at the factory named in the purchase order.
Legal requirements - At all times, you must meet the legal requirements of the countries in which you are working. The employer must only employ workers who are legally entitled to enter into employment in accordance with national immigration law.
Manufacturing processes – You are reminded that all premises involved in manufacture are subject to these standards. Sub-contracted processes – which are processes being carried out by another factory unit, or from domestic premises (home-working) – must be declared when the order is placed, and have our written permission.
Animal products programme
We are committed to making sure our products are from fair and ethical sources.
All suppliers must be socially responsible when using animal products.
For this reason we have introduced a ‘Declaration of Ethical Compliance for Animal Products’.
This means that you must meet the following conditions.
- You must only use leathers, skins and feathers that are by-products of the slaughter of an animal. Global standards agreed by the OIE (World Organisation for Animal Health) are set out in their practices for the protection of animals at the time of slaughter.
- You must not use products from endangered species on the CITES (Convention on International Trade in Endangered Species) or IUCN (International Union for the Conservation of Nature) list.
- You must not use real fur (except for sheepskin, goatskin and cowhide) or pelts on any goods supplied to us.
- You must not use karakul (also known as broadtail and astrakhan), or any skin products from aborted animals in goods supplied to us.
- You must not use any leather that was taken while the animal was alive. Stunning and slaughter guidelines are laid out for different species in the OIE global standards.
- No feathers should be plucked from live animals. Feathers must only be purchased from licensed organisations with certification.
- No cosmetics sold by the LOVE SUNSHINE Group should be tested on animals.
You must keep to these conditions for the programme to work. This is a long-term programme that aims to make sure:
- Animals are treated in a humane and ethical way; and
- You and we keep to any relevant laws, such as those on hygiene and waste disposal.
LOVE SUNSHINE Code of Conduct (January 2007)
a Employment is freely chosen
1 There is no forced, bonded or involuntary prison labour.
2 Workers are not required to lodge deposits or their identity papers with their employer and are free to leave their employer after reasonable notice.
b Freedom of association and the right to collective bargaining are respected
1 Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively.
2 The employer adopts an open attitude towards the activities of trade unions and their organisational activities.
3 Workers representatives are not discriminated against and have access to carry out their representative functions in the workplace.
4 Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.
c Working conditions are safe and hygienic
1 A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.
2 Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers.
3 Access to clean toilet facilities and to potable water, and, if appropriate, sanitary facilities for food storage shall be provided.
4 Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.
5 The company observing the code shall assign responsibility for health and safety to a senior management representative.
d Child labour shall not be used
1 Child labour shall not be used.
2 There shall be no new recruitment of child labour.
3 Companies shall develop or participate in and contribute to policies and programmes which provide for the transition of any child found to be performing child labour to enable her or him to attend and remain in quality education until no longer a child; "child" and "child labour" being defined later in this section.
4 Children and young persons under 18 shall not be employed at night or in hazardous conditions.
5 These policies and procedures shall conform to the provisions of the relevant ILO (International Labour Organisation) standards.
e Living wages are paid
1 Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income.
2 All workers shall be provided with written and understandable information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.
3 Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission of the worker concerned. All disciplinary measures should be recorded.
f Working hours are not excessive
1 Working hours comply with national laws and benchmark industry standards, whichever affords greater protection.
2 In any event, workers shall not on a regular basis be required to work in excess of 48 hours per week and shall be provided with at least one day off for every 7 day period on average. Overtime shall be voluntary, shall not exceed 12 hours per week, shall not be demanded on a regular basis and
shall always be compensated at a premium rate.
g No discrimination is practised
1 There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
h Regular employment is provided
1 To every extent possible work performed must be on the basis of recognised employment relationship established through national law and practice.
2 Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, sub-contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.
I No harsh or inhumane treatment is allowed
1 Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited.
The provisions of this code constitute minimum and not maximum standards, and this code should not be used to prevent companies from exceeding these standards. Companies applying this code are expected to comply with national and other applicable law and, where the provisions of law and this Base Code address the same subject, to apply that provision which affords the greater protection.
Any person less than 15 years of age unless local minimum age law stipulates a higher age for work or mandatory schooling, in which case the higher age shall apply. If however, local minimum age law is set at 14 years of age in accordance with developing country exceptions under ILO Convention No. 138, the lower will apply.
Any worker over the age of a child as defined above and under the age of 18.
Any work by a child or young person younger than the age(s) specified in the above definitions, which does not comply with the provisions of the relevant ILO standards, and any work that is likely to be hazardous or to interfere with the child's or young person's education, or to be harmful to the child's or young person's health or physical, mental, spiritual, moral or social development.
Our Code should be displayed to factory workers in their own language. Translated copies are available on the ETI website: http://www.ethicaltrade.org/resources/key-eti- resources/eti-base- code
If any workers are illiterate, the Code should be communicated to them verbally.
LOVE SUNSHINE MODERN SLAVERY ACT STATEMENT 2016-2017
This statement is published in accordance with section 54 of the Modern Slavery Act 2015 for the period 1st 2017 to 30th August 2017 and provides information on the steps LOVE SUNSHINE has taken during the year to ensure that slavery and human trafficking is not taking place in its business.
What is Modern Slavery?
Modern slavery has many different forms: slavery, servitude, forced and compulsory labour and human trafficking. Ultimately it involves one person controlling another person thereby depriving them of their liberty with the aim of exploiting them for personal or commercial gain.
At LOVE SUNSHINE, we aim to run our business responsibly. With this in mind, in producing this statement we have looked at all areas of our business and identified that our product supply chain represents the greatest risk of slavery and this is where we have focused our resources.
Our Supply Chain
The majority of our stock suppliers are located in China and India where we have ethical trade employees to manage relationships with our suppliers and work with them to drive improvements.
We are in the pursuit of decent working conditions for workers. Our suppliers are required to agree legal provisions ensuring their compliance with the Modern Slavery Act and to sign up to our Code of Conduct as a condition of working with us. The Code of Conduct is based on the ETI’s Code which includes: no forced labour, living wages, no discrimination, no harsh or inhumane treatment and no child labour. We also have a separate Homeworking Policy and Child Labour Remediation Policy on our website.
We conduct risk assessment checks to assess labour conditions for each stock supplier before a partnership is confirmed. Through third party and direct audits, as well as visits to suppliers and production sites, we ensure compliance with our Code on an ongoing basis. We recognise, however, that ensuring decent, non-exploitative work requires a commitment from us and a partnership with suppliers. For example, where the potential for improvement is identified, we recommend training to suppliers and have facilitated engagement with third party organisations including NGOs and social impact consultants to encourage change. We have directly supported suppliers in efforts to progress worker/management dialogues through worker representatives and committees.
As part of our commitment to ensuring transparency at all levels of our supply chains, field teams work with key suppliers in India and China to map production down through all tiers to homeworking and commodity levels. This is in addition to the mapping of production to homeworker level conducted for all items produced. Our ranges reflects our commitment to supporting handicrafts and homework in production. Suppliers producing for us are supported in incorporating and acknowledging artisanal techniques in production. Relationships with these suppliers are well established as a result of long term development of the range.
Service providers, Non-Stock Suppliers and Partners
LOVE SUNSHINE has a substantial number of service and non-stock suppliers as well as a range of partnerships with, for example, online marketplaces and international franchisees. All such suppliers and partners are contractually required to comply with the Modern Slavery Act and all other applicable legislation. Additionally, our franchise partners are also required to sign up to our Policy Manual, which includes our Code of Conduct.
The Modern Slavery Act requires all company employees to consider the relationship that they have with other companies and to be alert to the possibility of slave labour and/or human trafficking. We are implementing a training programme to teach employees about the risks of Modern Slavery to begin on our staff Induction day and continue through role specific training provided to those that require it. We operate a Confidential Helpline for employees who wish to raise concerns about treatment or practices within our business or supply chain without fear of reprisal.